UpTrip Privacy Policy

Welcome to UpTrip. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how UpTrip ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website, services, and platform (collectively, the "Services").

Our Services are designed to be your intelligent travel companion, helping you manage loyalty programs, find deals, and plan trips. This policy outlines our practices and your rights regarding your personal data.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.

a. Information You Provide Directly:

Account Information: When you create an UpTrip account, we collect information such as your name, email address, and password.
Loyalty Program Information: To help you manage your benefits, you may provide us with details about your travel loyalty programs, including program names, membership numbers, and status levels.
Payment Information: If you subscribe to our premium Services, we will collect payment and billing information through our secure payment processing partners. This may include your name, billing address, and payment card details. UpTrip does not store your full payment card information on its servers.
Communications: When you contact us for support, provide feedback, or communicate with us in any way, we will collect the information you provide in your communications.
AI Planner Input: When you use our AI-powered features, we collect the prompts, questions, and any other information you input to generate travel plans or other content.

b. Information We Collect Automatically:

Usage Data: We automatically collect information about your interactions with our Services. This includes the pages you visit, the features you use (like the lounge directory or deals marketplace), the searches you conduct, and the time, frequency, and duration of your activities.
Device and Log Information: We collect information from and about the device you use to access our Services, including your IP address, browser type, operating system, device identifiers, and page views.

c. Information from Third Parties:

We may receive information from third-party partners, for example, to confirm the redemption of a deal from our marketplace.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain our Services: To operate our platform, create and manage your account, process your subscriptions, and provide you with our features, such as the hotel and lounge directories.
To Personalize Your Experience: To tailor content, recommendations, and features to you, such as highlighting lounges you have access to or showing deals relevant to your travel patterns.
To Power and Improve our AI Features: To process your inputs and generate outputs for the AI Trip Planner and other intelligent features. We may also use anonymized or aggregated data to train and improve our AI models.
To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.
For Security and Fraud Prevention: To protect the security of our Services, prevent fraud, and enforce our terms of service.
For Legal Compliance: To comply with applicable laws, lawful requests, and legal processes.

3. How We Use Artificial Intelligence (AI)

Our AI-powered features are a core part of our Service. When you use these features, your input is processed by our AI models to generate a response. Please be aware of the following:

Do Not Input Sensitive Information: Our AI features are not intended for processing sensitive personal information. Please do not input health information, government ID numbers, or other sensitive data into the AI planner or other free-form text fields.
Purpose of Use: We use the inputs you provide to the AI solely to generate the requested output and to improve the safety and quality of our AI Services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, analytics, and AI model hosting. These providers are contractually obligated to protect your information and use it only for the services we have directed them to provide.
Business Partners: When you choose to redeem a deal or offer from our marketplace, we may share necessary information with the partner to facilitate the redemption.
As Required by Law: We may disclose your information if we believe it is required to comply with a law, regulation, legal process, or governmental request.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

5. International Data Transfers

UpTrip operates globally, and your information may be transferred to and processed in countries other than your own, including the United States, where our servers may be located. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data internationally, we will take steps to ensure that your information is protected by implementing appropriate safeguards, such as using Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.

6. Your Privacy Rights

You have certain rights regarding your personal information, depending on your location. We are committed to facilitating these rights for all our users.

a. Your Rights Under GDPR (For users in the EEA, UK, and Switzerland):

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the data you have provided to us in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.

b. Your Rights Under CCPA (For users in California):

Right to Know: You have the right to know what personal information we have collected, used, and disclosed about you.
Right to Delete: You have the right to request the deletion of your personal information.
Right to Correct: You have the right to request the correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not sell your personal information.
Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.

c. How to Exercise Your Rights:

You can exercise your rights by contacting us at [privacy@uptrip.com]. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from loss, misuse, and unauthorized access or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Data Retention

We will retain your personal information for as long as is necessary to provide our Services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services prior to the change becoming effective. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@uptrip.com

UpTrip is not affiliated with any airline, hotel, or other travel provider.

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About UpTrip

UpTrip Privacy Policy

Our Services are designed to be your intelligent travel companion, helping you manage loyalty programs, find deals, and plan trips. This policy outlines our practices and your rights regarding your personal data.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.

a. Information You Provide Directly:

Account Information: When you create an UpTrip account, we collect information such as your name, email address, and password.

Loyalty Program Information: To help you manage your benefits, you may provide us with details about your travel loyalty programs, including program names, membership numbers, and status levels.

Communications: When you contact us for support, provide feedback, or communicate with us in any way, we will collect the information you provide in your communications.

AI Planner Input: When you use our AI-powered features, we collect the prompts, questions, and any other information you input to generate travel plans or other content.

b. Information We Collect Automatically:

Usage Data: We automatically collect information about your interactions with our Services. This includes the pages you visit, the features you use (like the lounge directory or deals marketplace), the searches you conduct, and the time, frequency, and duration of your activities.

Device and Log Information: We collect information from and about the device you use to access our Services, including your IP address, browser type, operating system, device identifiers, and page views.

c. Information from Third Parties:

We may receive information from third-party partners, for example, to confirm the redemption of a deal from our marketplace.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain our Services: To operate our platform, create and manage your account, process your subscriptions, and provide you with our features, such as the hotel and lounge directories.

To Personalize Your Experience: To tailor content, recommendations, and features to you, such as highlighting lounges you have access to or showing deals relevant to your travel patterns.

To Power and Improve our AI Features: To process your inputs and generate outputs for the AI Trip Planner and other intelligent features. We may also use anonymized or aggregated data to train and improve our AI models.

To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.

For Security and Fraud Prevention: To protect the security of our Services, prevent fraud, and enforce our terms of service.

For Legal Compliance: To comply with applicable laws, lawful requests, and legal processes.

3. How We Use Artificial Intelligence (AI)

Our AI-powered features are a core part of our Service. When you use these features, your input is processed by our AI models to generate a response. Please be aware of the following:

Do Not Input Sensitive Information: Our AI features are not intended for processing sensitive personal information. Please do not input health information, government ID numbers, or other sensitive data into the AI planner or other free-form text fields.

Purpose of Use: We use the inputs you provide to the AI solely to generate the requested output and to improve the safety and quality of our AI Services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Business Partners: When you choose to redeem a deal or offer from our marketplace, we may share necessary information with the partner to facilitate the redemption.

As Required by Law: We may disclose your information if we believe it is required to comply with a law, regulation, legal process, or governmental request.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

5. International Data Transfers

UpTrip operates globally, and your information may be transferred to and processed in countries other than your own, including the United States, where our servers may be located. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data internationally, we will take steps to ensure that your information is protected by implementing appropriate safeguards, such as using Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.

6. Your Privacy Rights

You have certain rights regarding your personal information, depending on your location. We are committed to facilitating these rights for all our users.

a. Your Rights Under GDPR (For users in the EEA, UK, and Switzerland):

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Data Portability: You have the right to receive the data you have provided to us in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to our processing of your personal data under certain conditions.

b. Your Rights Under CCPA (For users in California):

Right to Know: You have the right to know what personal information we have collected, used, and disclosed about you.

Right to Delete: You have the right to request the deletion of your personal information.

Right to Correct: You have the right to request the correction of inaccurate personal information.

Right to Opt-Out of Sale/Sharing: We do not sell your personal information.

Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.

c. How to Exercise Your Rights:

You can exercise your rights by contacting us at [privacy@uptrip.com]. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from loss, misuse, and unauthorized access or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Data Retention

We will retain your personal information for as long as is necessary to provide our Services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services prior to the change becoming effective. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@uptrip.com